Customer Service

Shipping & Delivery

SHIPPING

We strive to ship your order using the fastest and most reliable methods available to us. When your order ships out you will be notified with an email containing tracking information. Please track your package on carrier's website or by calling them for a smoother experience.

We offer free shipping on most items. Free shipping is not applicable to Alaska, Hawaii, Puerto Rico & International sales. This offer is our standart shipping methods and does not covers any expedited or special delivery options.

Some items are too heavy/large and needs to be shipped with Freight services which would include only dock to dock or curbside delivery. Additonal shipping services such as lift-gate, inside delivery and white glove services may be purchased seperately. Make sure you provide a phone number with your order due to scheduling freight shipments. We strongly advise you to inspect packages for delivery damages before signing anyting. If you realize a damage and/or missing piece DO NOT SIGN & contact us immidiately.

We are glad to offer our products and services to customers around the world. You can simply purchase your product online or you may contact us via phone or email. Different shipping methods are available for your convenience such as USPS, UPS, Fedex, DHL and more. If you would like to use your own carrier thats fine too. Please contact us prior to ordering to arrange your shipping. Please note that Import duties, taxes, and other charges are not included in the item price or shipping cost and make sure the items you are purchasing are compatible with your country's electric current.

Prescriptions

Any products that require prescriptions, please fax to (877) 599-3323 or email us info@justmedicalstore.com

Privacy & Security

This privacy policy discloses the privacy practices for www.justmedicalstore.com This privacy policy applies solely to information collected by this web site. It will notify you of the following:

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 631-750-5346 or via email.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Returns & Replacements

RETURN POLICY

We will try our best to make returns easy for you. However, please follow the guideline below to understand the process.

Contact us to create your Return Authorization Some items, such as custom-made-to-order medical equipment and softwares are non returnable. Returned items must be in new condition with all of its components and packaging. You may return your item in 14 days for a full refund. After 14 days there will be %20 Restocking fee applied & we do not accept returns over 30 days. Returns are based on business days and restocking fee is only applied to the product price not the shipping you paid. Customers are responsible from shipping the item back in same shipping method they recevied it. Upon receving the item back and after investigating the condition we will issue a refund to the customer by the same payment method used when purchasing.

Ordering

We accept order online on our website, on the phone, via fax

Payment, Pricing & Promotions

We accept most of the credit cards, Paypal, Check & Cash for your orders. Prices are subject to change without any notification. You may subscribe our website to benefit from promotions and discounts

Viewing Orders

You can contact us via email or visit our Order Tracking Page

Updating Account Information

Please log in to your account and update information accordingly. If you may experience any difficulty please contact us for further assistance.

© 2015 Just Medical Store. All Rights Reserved.